Shipping Policy – Yaas Kitchen

Last updated: 23 October 2026

At Yaas Kitchen, we aim to ensure that your kitchen essentials are delivered safely and conveniently to your door. We use Aramex Store-to-Door, an independent third-party courier service, to deliver orders throughout our available delivery areas in South Africa.

1. Order Processing

Orders are processed after payment has been successfully received. Processing times may vary depending on product availability and order volume.

Customers will be notified if an unexpected delay affects their order.

2. Shipping and Delivery

Yaas Kitchen uses Aramex Store-to-Door for deliveries.

Delivery times are estimates and may vary depending on the delivery address, courier operations, public holidays, weather conditions and other circumstances beyond our reasonable control.

Please ensure that your shipping address, contact number and delivery details are correct when placing your order.

3. Shipping Fees

Applicable shipping fees will be displayed at checkout before payment is completed, unless otherwise stated in a promotion.

4. Tracking Your Order

Where tracking information is available, customers will receive their tracking details once their order has been dispatched.

Customers can use the supplied tracking information to follow their shipment through the courier's tracking service.

5. Damaged Packages and Delivery Issues

We take reasonable care when preparing and packaging orders for shipment. However, once a parcel is handed over to Aramex, its transportation and delivery are carried out by an independent third-party courier.

If your parcel arrives visibly damaged, please photograph the outer packaging, shipping label and affected items as soon as possible. Contact Yaas Kitchen promptly with your order number and the relevant photographs so that we can assess the issue and assist with the appropriate next steps.

Where damage appears to have occurred during transportation, we may need to contact Aramex and follow its applicable claims process.

Although we use an external courier service, this does not remove any consumer rights that may apply under South African law. Each reported case will be assessed on its circumstances and applicable legal requirements.

6. Delayed, Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us with your order number.

We will assist with tracking the shipment and, where appropriate, follow up with Aramex regarding delayed, lost or missing parcels.

Delivery estimates are not guaranteed, and delays may occur due to circumstances outside our reasonable control.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details at checkout. Incorrect or incomplete information may result in delays, failed delivery attempts or additional courier charges where applicable.

Please contact us as soon as possible if you notice an error in your delivery information.

8. Contact Us

For shipping enquiries, tracking assistance or delivery concerns, please contact Yaas Kitchen through the contact details provided on our website.

We appreciate your support and thank you for shopping with Yaas Kitchen.